Tuesday, September 25, 2012

Choosing the Right Cofounders


I was fortunate enough to choose two amazing co-founders for my startup Dasient, Neil Daswani and Shariq Rizvi. When people ask me what the most important decision was from my startup experience, I think that the choice of cofounders ranks as probably one of the most important (along with choice of market and maybe choice of investors -- more on this later).

Your cofounders will be like your family for the next few years. You may in fact spend a lot more time with them than with your real family. Like with any family, you will go through ups and downs. You will disagree with each other. You will have fights. You will face difficult decisions together. But at the end of the day, if you can still work together and pull through the "downs," you will have a much higher chance of success. 

So one question I often get is, "How do I choose a cofounder?"

1. Choose someone you know well and trust.

First, I believe that you are better off choosing someone you know well. This is going to be someone you have to trust implicitly, so having known them well for a long time helps. Think back to people with whom you have studied in college, or even better worked with in a professional capacity. I had worked with Neil in a company called Yodlee for two years about 6 years before we decided to start Dasient together. And I knew Shariq from my grad school days at Berkeley-- he was working on his PhD in computer science and I was working on my MBA. We had a history together, which helped to start with a foundation of trust. Plus, with both Neil and Shariq, we had a lot of common friends and acquaintances, which further increased the level of trust. It wasn't as if we had found each other by posting a "co-founder wanted" ad on a job board. 

2. Make sure that you work well together.

Second, screen for how well you actually work well together, and for each person's level of commitment. Although you may have known someone for a while, unless you have actually worked on a project, you don't know how well you work together. We did a bunch of "warm up exercises" to see how well we worked together. In 2007-2008, I worked with Neil and Shariq separately on a bunch of Facebook applications. These did not end up as ideas that we built our business around, but they were extremely helpful warm ups for us to get to know each other's working style. Did each of us take on a fair share of responsibility, and did we deliver on commitments to each other? Were we willing to roll up our sleeves and do whatever it took to build the product? Were we able to solve problems together? Did we have the commitment to spend nights and weekends working on a side project? What was our philosophy about building a company together? We learned the answers to each of these questions by working on the "warm up" Facebook apps together over the course of several months. 

In their book "Getting Real," the 37Signals team have a chapter called "Kick the Tires." Here is a direct quote from the book: "Work with prospective employees on a test-basis first. It's one thing to look at a portfolio, résumé, code example, or previous work. It's another thing to actually work with someone. Whenever possible, take potential new team members out for a 'test drive.'" I think that this advice makes a lot of sense, and I would even extend the advice to "work with prospective cofounders on a test-basis first." (BTW, "Getting Real" is a really awesome read. If you haven't read it yet, check it out.)

3. Find cofounders who are complementary. 

Third, make sure you find cofounders that are complementary to you and that can add value on day 1. One of the big mistakes that I see a lot of MBA-types make is that they find other MBAs to be their partners in a startup venture. Then you have a bunch of cofounders with a very similar skill set, and not enough cofounders with the skill set that is most needed when first starting a venture: the ability to write code. 

When you're first getting started, you definitely don't need more "business cofounders" than technical cofounders. Depending on the type of startup, you're better off with 1-2 technical cofounders and 1 business cofounder. Nowadays it has become easier for even fairly non-technical people to at least make prototypes, if not write fully functional code. Get the business cofounder to contribute to the actual product development by creating mockups/wireframes, or writing some of the front-end code. What you don't need in a business cofounder is someone who is only focused on "strategy," "business plan," or "partnerships." The business cofounder can take primary responsibility for strategy and fundraising, but should also actively contribute to the product development. 

On the flip side, I have seen many really talented engineers who don't appreciate the value of having a business cofounder. These same engineers will often pursue a startup opportunity for the wrong reasons-- it seems cool and sexy, or it's something that that they are excited about, for example. (Being excited about an opportunity is, of course, really important, but should not be the sole reason for pursuing a startup.) At the end of the day, though, does the opportunity represent a large enough market opportunity? This is where having a business/product cofounder can help. The business cofounder can help identify customer pain points, size the market opportunity, ensure that the positioning is correct. These skills are probably more important for B2B tech opportunities than consumer. 

My point is that each confounding team should have cofounders whose skill sets are unique and complementary. So when looking for cofounders, make sure you don't find clones of yourself.

In a future post, I will share some stories about how having good cofounders made a big difference in my startup experience, and how having bad cofounders can destroy startups. 

Wednesday, September 24, 2008

Notes from "New Rules of Marketing and PR"

I have been reading a copy of "The New Rules of Marketing and PR" by David Meerman Scott. In the old world of marketing, you could only reach buyers via expensive ads or 3rd-party ink. With the web, you can reach niche buyers directly with very targeted messages that only cost a fraction of what it would cost you in the old world. You have to stop marketing exclusively to the "head" of the tail; with the web, you can actually market to the "long tail" as well. "Instead of a one-size-fits-all Web site with a mass-marketing message, we need to create many different microsites--with purpose-built landing pages and 'just right' content--each aimed at a narrow target consitutuency."

Also, instead of using interruptive ads to reach customers, you should offer valuable content that helps buyers make decisions. This follows the overall trend in media: the most effective ads are the ones that are perceived as content.

You don't need to rely on 3rd-party ink to reach buyers. You can talk directly to them with the web. How do you do it? By publishing a blog and offering useful content. As buyers search on Google while they do research, they may stumble upon the content you have created. Now that you have established some kind of relationship with them by giving them valuable content, you can sell them on your product. Let the world know about your expertise. Participate in conversations in your industry or market by commenting on other people's blogs.

Create buyer personas, and then develop content specifically for them. "Who are my readers? How do I reach them? What are their motivations? What are the problems I can help them solve? How can I entertain them and inform them at the same time? What content will compel them to purchase what I have to offer?"

Blogs are used:
1. To monitor what people are saying about you and your product
2. To participate in those conversations by commenting on other people's blogs
3. To begin and shape those conversations by creating and writing your own blog

Make sure that your "news releases" speak directly to your buyers (rather than press releases that speak to journalists). Write news releases that are replete with keyword-rich copy. Issue news releases often. Place links in releases to deliver potential customers to landing pages on your Web site.

Tuesday, August 12, 2008

Bargaining for Advantage (Interests and Leverage)


My 2nd post on "Bargaining for Advantage."

3. Effective negotiators can see the world from the other party's point of view.

"It is not from the benevolence of the butcher, the brewer or the baker that we expect our dinner, but from their regard to their own interests." - Adam Smith

"If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own." - Henry Ford


To succeed, you must learn to ask how it might be in the other party's interest to help you achieve your goals. You must determine why the other party might say "no" so you can remove as many of his objections as possible.

Skilled negotiators focus on areas of shared or complementary interests during planning; less on conflicting positions on issues. By doing so, the skilled negotiators developed about twice the number of possible settlement options. The following steps will help you focus on what the other party wants and how these interests can be used to advance your own goals.

1. Identify the decision maker
2. Look for common ground. How might it serve other party's interests to help you achieve your goals? (Role reversal)
3. Identify interests that might interfere with agreement: Why might the other side say no?
4. Search for low-cost options that solve the other party's problems while advancing your goals.


4. Use leverage during negotiations.


"Every reason that the other side wants to needs an agreement is my leverage--provided that I know those reasons." - Bob Woolf

"You can get much further with a kind word and a gun than you can with a kind word alone." - Al Capone

Leverage is your power to reach an agreement on your terms.

1. Who controls the status quo, and who is seeking to change it? Leverage often flows to the party that exerts the greatest control over and appears most comfortable with the present situation.
2. For whom is time a factor?
3. Who has the most to lose from no deal? Create a vision that the other side has something to lose from no deal.

Positive leverage: needs-based. Every time the other party says, "I want," or "I need," your leverage has gone up. "Leverage is having omething the other guy wants. Or better yet needs. Or best of all, simply cannot do without." - Donald Trump

Negative leverage: threat-based

Monday, August 11, 2008

Bargaining for Advantage


I'm reading "Bargaining for Advantage" by G. Richard Shell. There are a number of important lessons for negotiators in this book. I'll start at the beginning.

1. Set high expectations.

"High achievement comes from high aims." - King Ching of Chou
"I believe in always having goals, and always setting them high." - Sam Walton

"Transform your goals from simple targets into genuine--and appropriately high--expectations."

"Goals are usually things we strive toward that are beyond our past achievements. An expectation, on the other hand, is a considered judgment about what we can and ought reasonably to accomplish."

Goals give us direction, but expectations are what carry meaning and conviction to our statements. In negotiation, what you aim for is often what you get. Setting specific goals motivates people, focusing and concentrating their attention.

It's important to distinguish between your "bottom line" and your goal, or "highest legitimate expectation." Once a negotiation is underway, people tend to gravitate towards the single focal point that has the greatest psychological significance for them. If you focus on your bottom line, you will consider any agreement reached above that point to be a success. If you focus on your goal (or "expectation"), then any offer reached below that point would be considered a loss.

To make your goal more real, make it specific, write it down and talk about it.

2. Use authoritative standards and norms to your benefit.

"The first duty of a wise advocate is to convince his opponents that he understands their arguments." - Samuel Taylor Coleridge

As part of your preparation for negotiation, you must become an advocate for your goals using the most persuasive standards that you can. You need these standards to give you a fair basis on which to be an energetic advocate for your goal.

Why are standards and norms important? Because people like to be seen as consistent and rational in the way they make decisions.

You maximize your normative leverage when the standards, norms, and themes you assert are the ones that your counterpart views as legitimate and relevant to the resolution of your differences.

If you only advocate your own standards and norms, you will not inspire agreement. The best practice is therefore to anticipate the other side's preferred standards and frame your proposal within them. If you can't do this, argue your position as an exception to their standard. But only attack their standard as a last resort.

Beware the consistency trap: an aggressive negotiator will get you to commit to an innocent-sounding principle/standard, then spring their trap by arguing that your position violates the norm you just agreed to. Probe why these questions are important before committing to anything. If you are pressed into committing, qualify it or say it in your own words and use the broadest possible terms.

Standards and norms have power in negotiation in part because they carry an authoritative message about what the market, the experts, or society has determined to be a fair and reasonable price.

Monday, October 8, 2007

Developing the Leader: Influence, Priorities

Influence

There is no leadership without influence (and power)

McKinsey's 10 methods of influence:
  • Explaining
    • Legitimizing
    • Logical reasoning
  • Asking
    • Socializing
    • Appeal to friendship
    • Consulting
  • Inspiring
    • Role modeling
    • Appeal to values
  • Stating
  • Exchanging
  • Alliance building
McKinsey's sources of power (organizational):
  • Resources
  • Reputation
  • Role/title
  • Information
  • Network
McKinsey's sources of power (personal):
  • Knowledge
  • Attraction
  • Character
  • Empathy
  • History
The book talks about 5 levels of influence/leadership
  1. Position/rights
  2. Permission/relationship
  3. Production/results
  4. People development/reproduction
  5. Personhood/respect
  • To excel at level 1 (position): Exceed expectations with your job; accept responsibility
  • To excel at level 2 (permission): Make those who work with you more successful; see things through others' eyes
  • To excel at level 3 (production): Initiate and accept responsibility for growth; develop accountability for results, starting with yourself; communicate strategy and vision of org
  • To excel at level 4 (people development) : Place a priority on developing people; be a model for others to follow; attract other winners/producers to a common goal
  • To excel at level 5(personhood): Your followers are loyal and sacrificial; you transcend the organization
Priorities

Success: progressive realization of a pre-determined goal
Said a different way--focus, concentration of effort
Too many people are distracted from their goals, or try to take on too many goals and do not succeed in achieving any of them.
Leaders have the ability to focus, concentrate their efforts, prioritize on a small number of goals--and knock them out of the park

Methods of prioritizing:
  • Pareto Principle (80/20 rule)
  • Importance v. urgency prioritzation
    • High importance, high urgency - do first
    • High importance, low urgency - set aside time to do these
    • Low importance, high urgency - find quick, efficient ways of getting done; delegate to a "can do" assistant if possible
    • Low importance, low urgency - put it off as long as possible, indefinitely if you can; if it must be done, batch it up so that you can get it done with all at once
  • Initiate, don't react (or said another way, "act, don't be acted upon")
    • Don't let other people set your priorities/fill your calendar
    • You initiate, you lead, you set your own priorities
  • You can't have it all--focus on few priorities
  • Time deadlines force us to prioritize--set them for yourself

Notes from Developing the Leader within You

10 key principles:

  1. The definition: influence
  2. The key: priorities
  3. The most important ingredient: integrity
  4. The ultimate test: creating positive change
  5. The quickest way to gain leadership: problem-solving
  6. The extra plus: attitude
  7. Developing your most appreciable asset: people
  8. The indispensable quality: vision
  9. The price tag: self-discipline
  10. The most important lesson: staff development

Transactional searches

Great post on Jeremy Liew's blog about the nature of searches (http://lsvp.wordpress.com/2007/08/08/monetizing-search/)

There are 3 types of searches:
  1. Informational (50%)
  2. Transactional (30%)
  3. Navigational (20%)
All of the monetization comes from transactional searches. Vertical search engines (shopping, health, local, travel, and video) see a higher proportion of transactional searches than general search.